Monday, October 3, 2011

10 ways to make the GABF even better

There's always room to improve just about anything!

For thousands of beer enthusiasts, the Great American Beer Festival is the ultimate beer fest. It has the most breweries and most beers in one place than you'll ever see in your life. It takes months of preparation, thousands of volunteers, sacrifice and time from all of the brewers, and not to mention the cooperation and self control of 40,000+ attendees.

There are so many things I could say positively about the Great American Beer Festival that I could write a short eBook about it. However, no matter how great or well organized a festival is, there is always room to improve somewhere.

Today I present my own personal viewpoints on the latest edition of America's biggest annual beer festival. I present to you 10 ways in which I'd make the GABF even better. These are presented in no particular order of importance.

#1 - Brewery Reps over-pouring - Of hundreds of brewery reps that I saw pouring beers, I noticed a vast majority of them pouring 2oz or more of their beers. In some cases they would fill up an entire tasting glass. If the brewery reps wouldn't run out of their beer then I wouldn't have an issue with this, but as it stands, many breweries run out of beer early on. If they would also pour 1oz samples like the volunteers are forced to do, then there would be more beer for everyone.

#2 - Breweries running out of beer - I realize that many small breweries don't have a lot of funds to spend on a festival like this, but when you see booth after booth of certain beers running out early in the sessions, then you have to wonder why they didn't plan ahead. The beers that are poured at the GABF should have enough to last all 4 sessions. If a special rare beer is brought in, it normally won't last long at all and many get shut out. Either shorten the hours of each session by about 1/2 hour or require additional beer be available. If you can't keep it in stock - perhaps don't bring it.

#3 - Volunteers getting drunk - Being a volunteer myself, I realize how difficult it is being tempted by all that beer and not drinking much of it ourselves. All too often, I'm seeing volunteers drinking steadily while on duty and several of them in worse shape than the people they are serving to. Without naming names, a woman who poured beer next to me had lost most of her inhibitions and was actually allowing certain male patrons to openly place their hand on her chest while dancing for them. Let's keep it professional people. How about a no drinking policy while on duty? Sure, when you are on break then go enjoy. But let's limit break times and don't let volunteers get drunk as well.

#4 Crowded aisles - I realize that the GABF organizing committee has done a great job in limiting the number of attendees for each session, yet I still am seeing a lot of people having difficulty getting around in certain aisles. With over 12,000 people at each session it can be slow going (perhaps by design) to get to your next favorite destination. Sure, the crowd slows down consumption, but it also increases frustration. Either limit volunteer traffic by restricting break times and keeping them behind the tables, or get additional space for the aisles.

#5 Better Food Vendors - I realize that venues have a captive audience and they feel they can get away with "ballpark" pricing, but come on, $10 for a small sandwich? The $7 pizza was ok, but other vendors seem to gouge you and their food wasn't all that great. How about the GABF spring for more free food booths. The FREE pretzels were great and there were very long lines to get into the food sampling area. I ended up bringing in a sack dinner from a local restaurant just to avoid the lack of reasonably priced food at the vendors.

#6 - The Noise - Sure, 12,000 people in a big echoing room are going to make a lot of noise. But add to that the addition of a Karaoke stage and music coming from the awards stage, not to mention the bagpipe parades and you've got an environment where you almost have to shout to be heard. As a volunteer pouring one of up to 6 different beers at a station, it was extremely difficult to hear what selection people wanted. We need some noise baffling acoustics added to the ceiling area to help reduce the noise levels. I almost felt the need to wear earplugs. Anyone get a decibel reading in that hall?

#7 - Trash Everywhere - While I commend the GABF team for putting out the Green stations for trash, there simply wasn't enough of them around. The aisles and booth areas get trashed big time. Even the areas behind the tables didn't have enough trash barrels to put everything into. People who drink are notoriously sloppy when it comes to keeping a place clean. If you make more trash stations available this might help, then again, there isn't enough room now to fit all the people comfortably.

#8 - Availability of Water - I like the fact that there are water stations scattered all over the convention hall. People really need to drink a lot of water during a beer festival, however, there wasn't enough stations to quickly get some water when you need it. Plus, the volunteers who are working don't have near enough water around to help keep them hydrated. Sure, there are rinse pitchers for the glasses but you really don't want to trust that for safe drinking water. I saw some attendees dump out beers into them by mistake. Yuck! Consider having bottled water in stock under the tables at the booths. If a volunteer sees a drunk attendee they could offer them some water instead. Costly? Yes, but needed.

#9 - Outdoor Food Trucks - perhaps I just didn't see them, but while standing outside waiting to get in, I didn't see an easy way for people in line to grab a last minute bite to eat. Supposedly there were going to be food trucks stationed outside the festival this year. I didn't see them. I saw 1 or 2 small snack carts near the lines, but not the big food trucks. Make more food available directly outside the event on the sidewalks so that some of the already drunk attendees(from pre-parties) can sober up a bit before they go in and drink more. Coffee trucks too.

#10 - Ticket Prices - This year, the GABF sold out within the first week. For most of those tickets, for non-AHA members, they had to be purchased through Ticketmaster. Ticketmaster added up to $10.70 in service charges, convenience and handling fees to jack up the price to over $70 for a ticket. This is a crock. Get Ticketmaster out of the loop and go back to selling those tickets via the Brewer's Association / American Homebrewing Association. Sure, it may slow things down a bit but if you can keep the price down to $60 or less then it would make it a whole lot better. You lose control of prices with big ticket companies. Middlemen don't belong in beer fest ticket sales. Get rid of 'em!

OK there you have it. How would you improve the GABF for next year? Do you have any ideas on how to improve the issues above? Think I missed the mark on some ideas? Let's hear your side!! Add a comment below or to our Facebook page. Together we can make this the best ever experience.

We've got just over a year to make this better, according to rumor, next year's Great American Beer Festival will be held on October 11th, 12th and 13th, 2012. If the world does end at the end of 2012 what better way to go out!

Related articles:
- 2011 GABF opening night photos.
- Colorado takes 39 medals in the 2011 GABF.
- Behind the scenes at the Great American Beer Festival. (2008)
- Final 2011 GABF tastings and recommendations.

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14 comments:

  1. Thanks to Wes Glinsmann @WesKinetic for pointing out that for #9 - the food trucks were parked across 14th Street in a parking lot. Thanks. Perhaps next time they'll get better visibility for those not aware of where they were. Anyone know how many trucks there were each day? Was that enough?

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  2. I didn't attend this year, with items #2 & #10 being the biggest reasons. Given the cost of a ticket, it doesn't seem worth it to me to spend half of the session waiting in line to try one of the popular beers or having them run out. I tried going Thurs last year to avoid this but it didn't seem to help much. As for the cost, I can deal with a $70 ticket, but allowing TicketMaster to get a big chunk of it seems to go against the spirit of GABF. I can understand the need for wider distribution beyond CO, but maybe they should allocate a certain # of tickets to be sold locally w/out TM being involved.

    Regarding the food, my guess is that the CO Convention Center probably has exclusivity contracts in place preventing GABF to bring in other vendors.

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  3. Nice feedback and ideas. Even if a couple of them make it into 2012, they sounds like good ideas (except the no drinking as a volunteer - but those who abuse it, should be asked to leave).

    I wasn't there, but it doesn't sounds like bands were needed - with all that noise.

    Sean

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  4. Like you, the breweries running out of beer bothers me. I didn't go Saturday night this year because last year so many beers ran out before that final session was over.

    I also think it should be easier to find drinking water. It also seemed to me that there should be more rinsing pitchers. Quite often I had to wait longer to rinse my cup than I did for beer.

    Out of curiosity ... what happens to a volunteer if you over-pour? I remember last year a brewery rep getting a verbal warning within ear-shot, so the reps are asked to obey the 1oz rule. I don't know what the punishment for continued non-compliance is, though. I was over-served by one brewery rep, but I didn't complain because I really liked the beer. I would have asked him for a second pour anyway.

    My last suggestion is that if they develop an iPhone app again next year (or use the same one), make sure to include a droid app as well.

    Can't think of anything else to add right now, but I'll think about it.

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  5. Sean - I wouldn't cut off all drinking for volunteers, just while on duty behind the tables. Break times still give plenty of opportunity to sample, but you just don't have as much time. Was a shame to see some drunk volunteers.

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  6. esheppy - if a volunteer is found to be over-pouring then their captain gently reminds them to "watch your pours". If you get too many reminders then you might not get invited back to volunteer next year. I got one reminder myself from my captain. I try my best not to go over the line but it's near impossible to do each time and after 100's of pours. When you get tired it's easy to miss the line. Besides, many attendees grab their cups tight and cover the line up. Can't always see how much you're pouring.

    Thanks for all the comments so far - keep em coming!

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  7. -wifi service available in the convention center to better connect the GABF App to the rest of the world. Changes to the app would be to include fest facts, previous winners, and island labels on the map. Another reason for the wifi would have been so I could get that update Saturday afternoon!

    -No kids! there weren't many, and they weren't causing me a problem, but I did see a few "excellent" examples of parenting. It's a liability waiting to happen.

    -Sat Afternoon before the doors open, it would have been awesome to get some direction from the ppl with the orange shirts that it would have been shorter to get to the end of the line had we walked the opposite way around the convention center. LOL!

    -YES PLEASE, better food! Food trucks would have been awesome had I known they were there. Inside, the 'Philly Cheese Steak' sandwich was more like a bun with cheese filled with bland canned dog food and onions. What a joke! Horrible!

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  8. Tolann - OMG, don't get me started with parents bringing in their infants on shoulder carriers. That should NEVER be allowed. I thought this was a 21+ event only anyway. Leave the baby with a sitter! The noise alone is enough to make a baby go deaf. What were they thinking!?! Wifi is always a must. I saw plenty of tweets going on so apparently there was some wifi available but I didn't check it out myself.

    While the lines to get in didn't bother me, I just come to expect it and they got a ton of people inside in a very short time.

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  9. Great suggestions, Dave. Many of those are part of the reason I decided not to attend this year. THe ticket cost is esp. pertinent.

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  10. I think with a little planning the ticket surcharges could be avoided, but yes, at some point there has to be a cost/benefit analysis of sorts here. How much is a session of sampling beer really worth paying for? Also, I really wonder if the fest sold out that quickly or if scalpers somehow blocked off a large bunch and resold them for more. I'm just not willing to pay more than true face value.

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  11. Here's one more suggestion for the GABF: Add the beer categories of the listed beers to all brewery signs at the booth. That way you don't have to guess if that funny sounding beer is a style you like or not.

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  12. I worked as a volunteer for both sessions on Saturday. I agree with you on the running out of beer and the high ticket prices. I gotta disagree with not letting volunteers drink. I would not have volunteered if that perk was not available. I think you would lose a third of the staff if they implemented that rule. I would have liked to see more security. I thought I saw two officers the whole fest. As far as the noise goes, its a party Dave! Have fun.

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  13. I figured my suggestion to cut off volunteers a bit more would not be popular. I just couldn't help but remember the volunteer next to me on Friday night and how she had gone too far in her sampling. It was downright embarrassing how she was acting. She would serve one, have one for herself. It was non-stop. I suppose I should have cut her off myself.

    As for the noise, I came home hoarse and couldn't hardly talk the next day as I had to practically yell to have a conversation. Party or no, if I can't hear to talk with someone 3 feet away then it's just too damn loud. Yes, it's a party - but its the lamest excuse in the world for getting me to ignore a real issue.

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  14. Dave ... I agree on the style signs. They should also list styles on the list of beers in the program AND the list on their website.

    They should also allow searching by style on the Droid app they make for next year. (I don't care if they add it to the iPhone app, but my buddy would like it added to the iPhone too).

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